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This website www.stjohnstravel.co.uk is owned and operated by St. Johns Travel. If you are unhappy with the below terms and conditions of use, please do not access or use www.stjohnstravel.co.uk.
When referring to "you", "your" or "yours" in the below Terms and Conditions of use, those are references to www.stjohnstravel.co.uk website user(s) except where stated or where the context requires otherwise. References to "us" or "we" are to be taken as references to St. Johns and www.stjohnstravel.co.uk.
1. LIMITS ON USE : www.stjohnstravel.co.uk may not be used for personal gain. You may not re-sell or provide to any third party, or otherwise profit from, any of the services or information available on or through www.stjohnstravel.co.uk.
2. SECURITY : We reserve the right from time to time to: (a) alter/introduce new or additional security measures without further notice; (b) temporarily withdraw/ limit the use of www.stjohnstravel.co.uk to any individual(s); and (c) do all that we believe necessary to ensure the security and integrity of www.stjohnstravel.co.uk and the information held within this site's databases
3. ACCURACY and WEBSITE CONTENT: We use great care in compiling the information available on www.stjohnstravel.co.uk However, certain information may have been compiled or provided to us by a third party. St. Johns does not accept any responsibility for the accuracy of such third party provided data. Errors or omissions in the information available through www.stjohnstravel.co.uk may occur as a result of external factors that are inherent in any internet-related system and which are not within our reasonable control. For example, data may be affected by machine, software or operator errors, or malfunctions in connection with data transmission. In view of the above, all information is provided "as is" and users should always attempt to verify the accuracy of any information obtained from www.stjohnstravel.co.uk before relying upon it. www.stjohnstravel.co.uk is a dynamic website and as a result, the content and user interface may change from time to time without prior notice.
4. LIMITED LICENCE and OWNERSHIP: www.stjohnstravel.co.uk users are granted a limited licence to download information contained in this website and to print a hard copy of such materials, solely for their personal, non-commercial use, provided that all copyright, trademark and other proprietary notices are clearly left intact. Any translation, re-transmission, distribution or other use of all information contained within www.stjohnstravel.co.uk and in its databases onto any other internet website or other media platform is strictly prohibited. You are also prohibited from: (a) framing this site or any part of it onto any other site; or (b) mirroring this site onto another server; or (c) using automated screen capture or screen scraping technologies to obtain information of any sort from www.stjohnstravel.co.uk The grant of this limited licence is conditional upon your agreement to and compliance with all of these terms and conditions of use. All copyright and all other intellectual property and proprietary rights of any form relating in any way to www.stjohnstravel.co.uk (including, but not limited to, those relating to its content, branding and the services, software and any other data made available on and through it) which are not granted to you in accordance with these terms of use are hereby expressly reserved to St. Johns or, in the case of any other brands, names and logos featured on this site, their respective owners.
5. PRIVACY POLICY: When you visit this site, we will collect data that will personally identify you, the user ("User Data") e.g. when you use the site's "Contact Us" facilities. We will only use the User Data to: (a) contact you and provide you with information (as requested); and (b) deal with any other issues arising as a result of that contact. Subject to the provisions of applicable law and for a small fee you may obtain copy(ies) of the User Data (if any) we hold about you by contacting us via www.stjohnstravel.co.uk "Contact Us" facility. Additionally, if you wish to delete, deactivate or amend your User Data, or find out what User Data (if any) we are holding about you, please e-mail us using the www.stjohnstravel.co.uk Contact Us facility. We will not sell your User Data to anyone, but, for the avoidance of doubt, our User Data may be transferred to a future purchaser of St. Johns. We will not disclose the User Data outside the www.stjohnstravel.co.uk except as necessary to deal with matters arising from your use of our website and your contact(s) with us, or in the unlikely event that we believe in good faith that we are required to do so: (a) by court order or other legal/regulatory requirement; or (b) in order to protect www.stjohnstravel.co.uk rights/property or those of our clients and/or their employees. This site does not utilise cookies. By using www.stjohnstravel.co.uk you consent to us processing and transferring (both inside and outside the EEA) your User Data as necessary for us to provide and enable you to use www.stjohnstravel.co.uk and for the purposes referred to above.
6. DISCLAIMER AND LIMITATION OF LIABILITY (a) Except as may be set out in these terms and conditions of use, www.stjohnstravel.co.uk its content, and any use you choose to make of it, are provided and permitted without any representations or warranties of any kind, whether express or implied, and St. Johns disclaim all such representations and warranties so far as permitted by law. We do not warrant that information contained on or accessed through www.stjohnstravel.co.uk is adequate, complete, accurate or up-to-date, nor do we warrant that our website (or any part of it) will always be accessible, fully functional or free from errors and viruses. Accordingly, you agree that the only remedy available to you for breach of these terms of use shall be for our breach of contract under these terms of use.
7. SEVERABILITY: If one or more of the provisions of these terms and conditions of use are at any time found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms of use. Our terms and conditions of use shall be deemed amended by modifying or severing such provisions as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable which materially gives effect to their intent. Any invalid or unenforceable provision or provisions shall be severable from these terms of use so that the validity or enforceability of their remaining provisions, or the validity of the provision(s) in question in any other jurisdiction shall not be affected.
8. ABOUT US: www.stjohnstravel.co.uk is made available to you by St. Johns (Registered Office: ST JOHNS TRAVEL LTD, Office 7, Acorn House, Lindum Business Park, Lincoln, United Kingdom, LN6 3QX. Our standard hours of business are between 07:00 to 21:00 weekdays excluding Bank holidays. You can contact us by writing to us at the above address or by using the 'Contact Us' facility on www.stjohnstravel.co.uk.
9. MISCELLANEOUS: These terms and conditions of use shall not constitute or be deemed to constitute a partnership, joint venture or contract of employment between you and us. You may not assign, sub-license, sub-contract or otherwise transfer or deal in any of your rights or obligations under these terms of use without our prior written consent. Headings in these terms and conditions of use are for convenience only and are not to be taken into account when construing these terms and conditions of use.
10. TERMINATION: We reserve the right to block your access to www.stjohnstravel.co.uk immediately and without notice if, in good faith, we believe that you have failed to comply with any of these terms and conditions of use.
11. LINKS TO EXTERNAL WEBSITES: Where www.stjohnstravel.co.uk contains links to third party websites you should be aware that we may not control the external sites reached through such links. We are not responsible for the content or privacy practices of websites that we do not control. The existence of a link on www.stjohnstravel.co.uk does not imply any endorsement or approval of any goods, services, opinions or other material(s) of any sort made available on or through sites that we do not control, nor does www.stjohnstravel.co.uk take any responsibility for the opinions of third parties (if any) expressed on or through those external sites.
12. RIGHTS OF THIRD PARTIES: No one other than you and us will have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions of use, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this clause shall affect the rights of any permitted assignee or transferee.
13. GOVERNING LAW: Use of www.stjohnstravel.co.uk and the Service is governed by English law, and you irrevocably agree to submit any claim or dispute arising in relation to, out of, or in connection with this site (and any use you make of it or the Service and/or opportunities offered through it) to the non-exclusive jurisdiction of the English courts.
14. ENTIRE AGREEMENT:These terms and conditions of use supersede all prior agreements, arrangements and statements (except for those for which liability is not excluded) between us with respect to your use of this site and constitute the entire agreement between us relating to the same.
15. CHANGE OF TERMS AND CONDITIONS OF USE: We may alter, adapt or otherwise change these terms and conditions of use from time to time (for security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of the site) without prior notice. Your continued use of www.stjohnstravel.co.uk will constitute acceptance of those amended terms of use and you should review them before making any further use of this site.
These conditions apply to all bookings covered by ATOL NO. 11132 as shown on www.stjohnstravel.co.uk.
No variations shall be valid unless agreed and confirmed in writing St. Johns. A verbal variation will not be valid. St. Johns acts as agents only in transactions relating to flight, car hire accommodation, package holidays etc. and book those for you (the Client) on your behalf with the Supplier or Operator (the Principal). St. Johns are not the Principal and do not act as the Principal nor shall they be constructed as being such by inference or otherwise. Our booking confirmation does not constitute a contract. Your contract is with the Principal named overleaf. St. Johns are not liable for the principal actions, failures or omissions. No booking will be confirmed unless the required deposit has been received by St. Johns. Principals reserve the right to increase prices up to the date on which they receive the balance. Bookings made will be immediately subject to the Principal's terms and conditions and St. Johns have no authority to vary them in the client's favour. St. Johns will attempt to fulfil the Client’s requirements to our best abilities and in the event of a complaint, we will pass such complaints on to the Principal concerned on the Client's behalf. As agents only, St. Johns will not be able to commit the Principal as to their correct course of actions. If a dispute cannot be resolved and it involves us or another ATOL member then it can be referred to the ATOL Alternative Dispute Resolution (ADR) scheme.
1. Reserving Your Holiday:Upon receipt of your request and deposit, St. Johns Travel will confirm your booking and from that point cancellation charges will apply, and then send you a confirmation with details of your arrangements. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.
2. Airline Prices: Charter and Scheduled Flight Arrangements: As airlines reserve the right to increase prices at any time the flight price shown on our confirmation invoice will ONLY be guaranteed when full payment is received. The payment of a deposit does not guarantee you an airline seat, nor a fixed ticket price. Airline fares may additionally increase at any time as a result of direct government action. For example, the imposition of VAT or increase in passenger levy or fuel surcharges.
3. Minor Changes to your Holiday: If we are obliged to make any minor change in the arrangements of your holiday you will be informed by us as soon as possible.
4. Major Changes to Your Arrangements: If, before you depart, we have to make any major change to your holiday arrangements e.g. change of departure time more than 12 hours, change of airport (but excluding changes between airports in the London Region, Crete, Cyprus, aircraft type or airline) it will only be because we are forced to do so by circumstances beyond our control. In such an unlikely event, we will inform you immediately and our objective will be to minimise your inconvenience. We will, whenever possible, offer you alternative arrangements similar to your original choice. You will then have a choice of either accepting, swapping to another available holiday of similar price or cancelling in full. Should you choose to cancel you will be reimbursed all monies paid to us.
5. Group Holidays: Some of our holiday offers may be based on a minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel that holiday offer and refund all payments made. Where a group holiday is organised, our prices are subject to increase if the group size is reduced.
6. Flights: Details of airlines flight numbers/schedules and destination airports will be shown on your invoice/confirmation. We regret we are unable to guarantee specific aircraft types or airline.
7. Travel Insurance: St. Johns Travel strongly recommends that you take out adequate travel insurance. The client is herewith recommended to read the terms and conditions of any travel insurance effected to satisfy themselves as to the fitness of cover. St. Johns will be pleased to quote you for travel insurance. Should our travel insurance be declined you will be asked to sign our indemnity form.
8. Making a Booking / Lead Passenger: The person making the booking [Lead Passenger], becomes responsible to St. Johns Travel for the payment of the total amount of all arrangements for all passengers shown on the invoice. Should the Lead Passenger fail to travel, it is the responsibility of the other passengers to notify St. Johns Travel immediately. Failure to notify us of the inability of the Lead Passenger to travel could result in your booking becoming Null and Void and all your overseas arrangements been cancelled.
9. Deposit: No booking will be considered as confirmed unless the required deposit has been received by St. Johns Travel.
10. Changing Your Travel Arrangements: If you wish to change any item - other than increasing the number of persons in your party - and providing we can accommodate the change; you will have to pay an Amendment Fee per person. Those fees can vary greatly and will be advised at the time such changes are actioned. All changes must be confirmed to us in writing. From time to time, we are required to collect additional taxes. You will be informed of any such issues prior to ticket issue.
11. Cancellation: Should you or any member of your party be forced to cancel your holiday, we must be notified in writing by the Lead Passenger. Cancellation charges are calculated from the date we receive the written notice of cancellation. Amount of cancellation charges (shown as a % total holiday cost)
12. Cancellation of a Travel Insurance Policy: Financial products including travel insurance sold by distance means are subject to a 14-day cooling off period (this is 30 days in the case of life insurance and personal pensions). This 14-day cooling off period also covers situations wherein you bought a financial product from an intermediary or a broker, even if it was discussed and signed face to face. The insurer or broker must refund any monies paid by you within 30 days, although they have the right to deduct a reasonable admin charge (Our Cancellation charge after the 14 days cooling off period is £25.00 per person insured) and a sum proportionate to the number of days cover you had, irrespective of the terms and conditions of the Insurance Issuing Company.
13. Legal Jurisdiction: We accept the jurisdiction of the courts in part of the U.K. in which the client is domiciled. For the client not domiciled in the U.K. the courts of England shall have sole jurisdiction.
14. Your Financial Protection:Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.
When you buy an ATOL protected flight, or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
If a dispute cannot be resolved and it involves us or another ATOL member then it can be referred to the ATOL Alternative Dispute Resolution (ADR) scheme, accessed here https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/alternative-dispute-resolution/.
15. Payment: You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies, you will be advised at the time the booking is made. It is very important that you pay balances when due as failure to do so may lead to cancellation of your holiday and may still leave you liable for all cancellation charges.
16. Valid Passport, Visas, Health Requirements: You are entirely responsible for checking all these items. Please check for the latest info at www.gov.uk/travelaware
17. Passport and Visa: You must consult the relevant Embassy or Consulate for such information. Requirements may change and you should check for the up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. Health: Recommendations inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health Requirements for your holiday destination are outlined in the department of health leaflet entitled "The Traveller's Guide to Health". It is your responsibility to ensure that you obtain all recommended medication and follow all medical advice in relation to your trip.
18. Special Requests and Medical Issues: If you have any special requests, please advise us at the time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee that any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical issues or disability that may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular medical needs, we must reserve the right to decline/cancel your booking.
19. Behaviour: When you book with us, you accept responsibility for any damage or loses caused by you or any member of your party. Proper payment for any such damage or loss must be made at that time direct to the accommodation owner or manager or the supplier. If you fail to do so you indemnify us against any claims (including any legal costs) subsequently made against us as result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority you are behaving in such a way as to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation towards you (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses you might incur as a result, making any refund or paying compensation.
20. Force Majeure: We accept no responsibility for and not shall we be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure of airports or ports, cancellation of schedules by scheduled airlines. You can check the current position on any country by calling the Foreign & Commonwealth Office’s Travel Advice Unit on 0207 238 4503 or at www.fco.gov.uk.
21. Reconfirming Inbound/Outbound Flights: You will need to reconfirm your booking outbound and inbound at least 72 hours before your departure. St. Johns Travel will not be liable for any additional costs due to your failure to reconfirm flights or any schedule changes.
22. Documents Dispatch: Contact addresses for all documentation will be given at the time of booking. Documents will normally be dispatched 7 days before departure. N.B. For bookings made within 14 days of departure it may be necessary for you to collect your tickets at the airport. Any other voucher will be posted/e-mailed to you direct. For additional security, scheduled airline tickets are usually sent by Recorded Delivery and in this event, it is your responsibility to ensure receipt/collection. LATE BOOKINGS may also require Registered/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking.
